Privacy policy.
Who we are
Pursuant to Regulation (EU) 2016/679 (hereinafter "Regulation"), this information describes the methods of processing the personal data of users who consult the website called “Puglia Concierge”, at the web address:
pugliaconcierge.it
pugliaconcierge.com
apuliaconcierge.it
apuliaconcierge.com
pugliaconciergeservices.com
Data controller
The Data Controller is Puglia Concierge with registered office: Via Stefano Jacini, 2870125 Bari - ITALY VAT number: 11788680962, E-MAIL: info@pugliaconcierge.com
Data Protection Officer
The Data Protection Officer (RPD) to verify the compliance of our processing of personal data with this information and with Italian and European legislation
The Data Protection Officer (DPO) is Puglia Concierge and can be reached at the following email address: info@pugliaconcierge.com
The same is at your disposal for requests for information on the processing of your personal data and constitutes the contact point for the Supervisory Authority.
Legal basis of the processing
The personal data indicated on this page are processed
for the pursuit of the legitimate interest of the Data Controller;
for the execution of a contract of which the interested party is a party or for the execution of pre-contractual measures adopted at the request of the same;
to fulfill a legal obligation.
Types of data processed and purposes of processing
How we use your personal information
With the use or consultation of this site Puglia Concierge will process the data of visitors and users for specific purposes such as:
allow navigation on this website and the technical management of connections to it
follow up on requests for information or contact and other types of requests made by customers/users regarding the services offered by the Owner.
prevention and research of any fraudulent activity or abuse harmful to the Website.
Browsing data
The computer systems and software procedures used to operate this site acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols.
This category of data includes the IP addresses or domain names of the computers and terminals used by users, the addresses in URI/URL (Uniform Resource Identifier/Locator) notation of the requested resources, the time of the request, the method used in submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user's IT environment.
These data, necessary for the use of web services, are also processed for the purpose of:
obtain statistical information on the use of services (most visited pages, number of visitors per time slot or day, geographical areas of origin, etc.);
check the correct functioning of the services offered.
The navigation data do not persist for more than seven days and are deleted immediately after their aggregation (except for any need for the investigation of crimes by the judicial authority).
Data communicated by the user
The optional, explicit and voluntary sending of messages to the contact addresses of the Puglia Concierge, as well as the compilation and forwarding of the forms on the Site, involve the acquisition of the sender's contact data, necessary to respond, as well as all personal data included in communications.
Cookies and other tracking systems
No cookies are used to profile users, nor are other tracking methods used.
Instead, session cookies (non-persistent) are used in a manner strictly limited to what is necessary for safe and efficient navigation of the sites. The storage of session cookies in terminals or browsers is under the control of the user, whereas on the servers, at the end of HTTP sessions, information relating to cookies remains recorded in the service logs, with retention times not exceeding seven days like other navigation data.
User data will not be disclosed.
Use of Social Networks
From the website it is possible to connect to the company pages on social networks, through the respective icons (Facebook and Instagram).
As is known, Social Networks independently regulate their privacy for those who browse, publish posts and communicate via them, being in this case the main data controllers.
The user is therefore invited to visit the following links for further information:
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However, when the user is on the social pages managed by Puglia Concierge and communicates, in various ways, their personal data (for example through a private message or commenting on a post or leaving a review), or when the Social Networks provide some statistics on the use of the pages in a non-anonymous way (and therefore linked to the activity carried out on the page by the specific person), Puglia Concierge becomes the Data Controller.
The data processing carried out occurs exclusively for the ordinary management of the pages (e.g., if a comment is posted in which you insult other users, Puglia Concierge may decide to remove it from the page as it is illegal) and to answer questions of the user (both public and private) regarding the characteristics of the Puglia Concierge services.
In this case, the legal basis of the processing is the legitimate interest of Puglia Concierge in offering the user and illustrating its services and products and their characteristics, as well as the need to answer any possible user questions.
The processing of the user's personal data will take place using the tools made available by the Social Networks themselves.
In this simple contact phase, Puglia Concierge will not sell or communicate the user's personal data to other parties.
The user is always free to decide when to remove the like, delete a comment, a review, etc., simply by returning to the page of the relevant Social Network and directly deleting it.
As for private messages, these are kept for a maximum of 30 days from the last contact, after which they are deleted.
The user is always free to provide their personal data. Failure to provide data may make it impossible to obtain what is requested or to use the Data Controller's services.
Recipients of the data
For the purposes of using the services through this Site, as well as to comply with certain legal and/or regulatory requirements, user data may be communicated:
- to third-party companies, contractually connected to Puglia Concierge or other entities that carry out outsourced activities and services on its behalf (third-party technical service providers, hosting providers, web platform development and maintenance service providers, development service providers , provision and operational management of the technological platforms used, etc.), appointed where necessary as external managers of personal data processing.
In any case, the communication or dissemination of data requested, in accordance with the law, by Police Forces, Judicial Authorities, information and security bodies or other public entities for purposes of defense or security of the State or for the prevention, detection or repression of crimes.
The personal data collected will not be disclosed.
Data retention period
The data collected by the Site during its operation are used exclusively for some of the purposes indicated above and stored for the time strictly necessary to carry out the specified activities, and for a maximum of 30 days or in any case until the interested party requests cancellation.
The data collected by the Site will be kept for the entire duration of the services requested and, even after termination, for the fulfillment of any legal obligations connected or deriving from them, except in the case in which the interested party has given explicit consent in relation to some of the services offered; in the latter cases, the processing may last until the consent is revoked. Finally, the personal data of the interested parties may also be kept for up to the time permitted by Italian law to protect the legitimate interests of the Puglia Concierge (e.g. for the defense in judgment or in the preparatory phases for its possible establishment, from abuse in the use of the same or related services by the user).
Data transfer
The management and storage of personal data will take place on servers located within the European Union. Currently the servers used are located in Italy. The data will not be transferred outside the European Union. In any case, it is understood that the Puglia Concierge, where he deems it necessary, will have the right to change the location of the hotels even in non-EU countries. In this case, the Puglia Cocncierge ensures from now on that the transfer of non-EU data will take place in compliance with the applicable legal provisions by stipulating, if necessary, agreements that guarantee an adequate level of protection and/or adopting the standard contractual clauses envisaged. by the European Commission or only in the presence of another requirement compliant with applicable Italian and European legislation.
Data transfer
Anyone has the right to obtain from Puglia Concierge confirmation of the existence or otherwise of personal data concerning them and their communication in an intelligible form.
Interested Users, in particular, have the right to obtain information:
the content and origin of the personal data;
of the purposes and methods of processing;
of the logic applied to the processing carried out with the aid of electronic instruments;
the identification details of the owner and managers;
the duration of storage in relation to the specific categories of data processed;
of the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of it, as managers or agents;
the updating, rectification or, when interested, integration of data;
the cancellation, transformation into anonymous form or limitation of the data processed (e.g. if processed in violation of the law), including those whose retention is not necessary in relation to the purposes for which the data were collected or subsequently processed;
the portability of the data to another owner;
in limited cases, opposition to processing or opposition to any automated decision-making process (including profiling);
the revocation of any consent given, where applicable (it is specified that the revocation of consent does not affect the lawfulness of the processing based on the consent given before the revocation);
the certification that the operations referred to in the previous points have been brought to the attention, also with regard to their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment proves impossible or involves a use of means manifestly disproportionate to the protected right.
Right to complain
Finally, please note that the interested party always has the right to lodge a complaint with the Guarantor Authority for the protection of personal data for the exercise of his rights or for any other matter relating to the processing of his personal data (in this regard, please send to consult the website www.garanteprivacy.it to obtain more information on how to submit a complaint).